Forge are passionate about quality service and delivering the best possible guest experience.
John Davey, who heads up our training division, is renowned as one of the leading front of house professionals in the industry. His vast experience in the UK and abroad and genuine passion for hospitality enable him to stand out as a mentor for aspiring staff and fountain of knowledge for businesses looking to improve their service offers.
John’s casual yet sophisticated manner has inspired countless hospitality professionals over the years and now his tailored training days are available to both new and established businesses.
We have developed our training to focus on:
- Interpersonal Skills of Front of House staff
- Problem solving and decision making
- Understanding how to handle difficult situations and turning a complaining customer into a loyal customer and advocate
- Ensuring return business
- Identifying the key customer triggers that engender return visits.
- Staff retention
- Delivering a quality guest experience.